I wonder if its time to re-think what we traditionally call a regional market. In fact is there such thing as a regional market any more? To date state borders or economic unions define regional markets. And which products and services are available in these markets were exclusively defined by what that sovereign country would...
I guess it’s one of these pictures that stick with every Westerner who travels for the first time to Asia – a bicycle / motor bike overloaded with goods. An almost impossible load, gracefully balanced on a vehicle. Many of us a struggle to get our dinner home from the supermarket in one piece! When...
We as humans are strange creatures; we crave progress but fear change. Though there is no progress without change. So we are trapped in this never-ending cycle of innovation, angst and normality. Until we get bored of normality and start to innovate again. I love history and when we discussed the Industrial Revolution at school,...
I had a very unpleasant customer experience the other day. Not with a retailer or any of the usual suspects. Actually it was at the embassy of Germany in London. Huh, you might ask? What are you talking about? Bear with me on this train of thought: Aren’t citizens (and subsequently corporations) customers of their...
Today we have a guest blog post from Sean McAuley from FusePump, who hails from Northern Ireland. Sean spent his teenage years in the Midlands, heading north for a Business Management degree at Huddersfield University. Despite his fondness for Britain, sunnier climes were calling and he spent his placement year at Ermes Group Plc. in...
Actually, what you need is a commerce anywhere strategy. Mobile might be in the forefront of your mind but just catering for it could easily end up with you in a dead end. So what you need is a strategy that allows you to enable commerce on any possible internet device without spending lots of...
By chance I had the opportunity to use Click & Collect from 3 different retailers in a very short space of time. In this post I would like to share with you my experience and hopefully give you some ideas on how and when click & collect works and how you should not do it....
In my last blog, The Year of the Dragon and Beyond we looked at how important it is to evaluate the multichannel customer experience to take advantage of opportunities arising thanks to technology and social changes. It’s clear multichannel will place an increasing demand on IT systems to enable it. And while some systems exist,...
My wife recently founded her own business. So getting a mobile for her business was one thing she had to do. Well she let me do it. Since my employer is with Vodafone UK I thought going with Vodafone isn’t the worst idea. Better the devil you know. Well good thing I’m working in eCommerce....
A couple of days ago I talked to a very good friend of mine, George Bonev of Software AG, about Big Data. George kindly explained to me the 3 Vs of BIG DATA (Volume, Velocity and Variety) which I like to share with you in this post. George actually spoke of 4 V’s, the fourth...
A few weeks ago I was asked to speak at a conference to discuss the outlook for multichannel in 2012. As I was compiling my material I stumbled upon the fact that this year, in Chinese astrology, it is the ‘Year of the Dragon’. The dragon is the undisputed king of Chinese astrology. It signifies,...
Conversion is not a single channel concept anymore A few years back Kees coined the phrase ‘conversion is not a single channel concept anymore’. It took the industry some time to get accustom to the idea but now the train has left the station and goes full steam ahead. Many enterprises have realised that they will only...
